About Us

There is nothing more memorable
than excellent customer service. With
22+ years of experience, The INSIDE
View leads by example.

Shaping the Leadership Landscape

Award-winning executive and globally acclaimed speaker

Shaping the Leadership Landscape

Award-winning executive and globally acclaimed speaker

CX LEADER OF THE YEAR

Meet Crystal D’Cunha

Crystal doing a virtual talk

Meet, the INSIDE View’s Chief Experience Officer, Crystal D’Cunha, who leads by example. Her passion is to support teams and individuals to reach and exceed their sales and service goals! Her experience and commitment to developing the careers of the people around her is due to her deep passion and drive to see others succeed in the Sales Industry.

Crystal D’Cunha is an award-winning entrepreneur, accomplished Senior Executive, Consultant, Sales Professional and Customer Experience Thought Leader with more than 22 years of success in the retail, construction, non-profit, hospitality, and e-commerce industries. Leveraging extensive experience with strategic innovation, personnel issues, and employee engagement, Crystal is a valuable asset to companies seeking guidance on leadership development, talent management, creative recruitment and engaging spirited results. Her broad areas of expertise include sales, sales growth, management consulting, leadership training and development, coaching and executing company vision strategy, as well as journey mapping the employee and customer experience.

A GLOBAL BRAND

Why The INSIDE View?

Experience in leading and coaching sales forces valued at $50+ million

As a former executive, Crystal spent nearly two decades in the corporate world. Through exploration, experimentation and Examination, Crystal designed The INSIDE View’s Signature Sales System: Customer Service Excellence (CSE)!

Her career has taken her around the world, creating a global brand

A home base in Canada and with the use of multimedia reporting tools and strategic affiliate partnerships, the INSIDE View is one of a kind leader in the training industry.

We tap into the passion and purpose of sales leaders by setting new standards

We enhance the consumer experience from every angle, and change the paradigm of organizational culture by setting a new standard. Our approach is unique and has become a disruptor in the Customer Experience industry.

Start Your Journey With Us!

Are you ready to elevate yourself and your business? Get in touch!

CORE VALUES

The INSIDE View’s 10 Core Values

Week 1_ Vision Vitals

Deliver memorable experiences consistently

Week 2_ Lovesick Leadership

Welcome and inspire change

Week 2_ Lovesick Leadership

Always assume good intentions by practicing family values

Week 2_ Lovesick Leadership

Be unique – Be yourself!

Week 2_ Lovesick Leadership

Be fascinating and curious

Week 5_ Trusting Top Talent

Be creative, innovative, and open to achieving BHAG’s

Week 6_ Sales & Service Mastery

Do more with less

Week 6_ Sales & Service Mastery

Have the courage to be honest with yourself and others

Week 6_ Sales & Service Mastery

Get out there! Contribute and enjoy your community

Week 6_ Sales & Service Mastery

Think BIG, have FUN, and do GOOD!

CX LEADER OF THE YEAR

Meet Crystal D’Cunha

We Ignite Leaders, Excite Employees, and Delight Customers so businesses can grow and thrive to be
better, helping YOU achieve maximum profitability and outstanding business growth.

Crystal doing a virtual talk
  1. We’re here to Ignite Leaders, Excite Employees, and Delight Customers around the world for the benefit of humankind.
  2. We design to delight, while keeping it simple, strategic, and unexpected!
  3. We only work with leaders and organizations in which we believe we can make a significant contribution to the experience they deliver.
  4. We believe in saying YES to the driven and motivated, and NO to those who are not. This enables us to focus on creating positive, lasting change within organizations.
  5. We use deep collaboration and cross-pollination of our groups, which allows us to innovate in a way that others cannot.

TESTIMONIALS

What people are saying

Crystal came to speak at The Burlington Networking Group (BNG) this March on how to WIN and KEEP customers through Employee & Customer Experience. She gave us a taste of her vast knowledge on this topic and provided additional tools and resources to ignite us to be better leaders and provide positive customer experiences.

Salma Burney

Operations & Team Support, Guelph Royals

Crystal for taking the time to custom tailor the training workshop to the specific needs of our company. The customized presentation coupled with your enthusiasm and passion for great customer experience is infectious and provided an amazing experience for our management team. We look forward to a successful partnership.

Corey Sparkman

HOCO “Fun by the Falls”

Interested in learning more?

Book a discovery call!

Don’t know where to start? Contact us!