Seeing Your Business From Every Angle

7 Steps to Excellence
in Customer Experience

Join us at the

LEADERSHIP EXCELLENCE FORUM

If Employee Engagement, Customer Retention and Bottom Line Profitability are critical in your world, I’ll see you in my world on June 20th and 21st, where the Experience is Everything!

The Leadership Excellence Forum is specifically designed for Executives, Leaders, Managers, and Professionals who are passionate about their customers’ experience!

Join us for an innovative, leading edge forum on June 20th & 21st for a one-of-a-kind experience workshop! In this 2-day hands-on, intimate event, you will learn the 7 steps to designing excellence in your business.

THIS IS AN INTIMATE EVENT, BUY YOUR TICKET TODAY!

Save $300 on Early Bird pricing before June 7th, with promo code: leadership100

Ryan Treanor Greater Niagara Chamber of Commerce

As the Director of Member Services at the 3rd largest chamber in the province I've been fortunate to partake in 100's of amazing events and educational seminars. Crystal was recently a presenter at one of our Lunch & Learn sessions and she was a true professional. Prepared, confident, insightful and delivered her content in a very engaging manner. Crystal has a diverse background and it's shows in her presentations as she gives real world examples. Crystal has been a Women in Business Award nominee and a 40 under 40 winner. Upon meeting her you figure quite quickly that she is the type of entrepreneur that will need a bigger mantle to display all the awards that she is going to receive. I would strongly recommend working with one of Niagara's rising stars.

INTIMATE LEARNING

Experience your business first hand as you get an INSIDE view of the service YOUR business currently provides.

REAL WORLD EXAMPLES

You will learn best practices from world leaders in the customer experience industry like Mercedes-Benz, the Ritz-Carlton, Roots Canada and Zappo's.

TOOLKIT FOR SUCCESS

You will leave with YOUR very own toolkit so you can implement these best practices into your small / medium sized business right away!

We’ve designed an intimate CX event specifically for Passionate Business Professional like yourself, and your leaders. The INSIDE View has done something out of the box, to ensure that we maximize your time and investment. This engaging, spirited, collaborative, and innovative forum will leave you fascinated about the world of CX!

We’ve mixed business with pleasure and added outstanding value.

We have designed a one of a kind event that will equip you with tools and techniques to maximize your specific business.

Join us at the Leadership Excellence Forum on June 20 – 21, 2017 in Niagara Falls, Canada

 

Join us for this live 2 day event & discover how a well executed Customer Experience strategy can double your sales this year - no matter what market you are in.

June 20th & 21st

Get the INSIDE view
on your customers' experience​

Crystal D'Cunha

Chief Experience Officer, Founder

“My world is all about the "experience". My passion to engage spirited results is what I was born to do!

I educate organizations on CX best practices all over Canada and the U.S. Businesses are often asking me for advice on how to develop a CX strategy.

So here it is... my 7 Steps to Excellence in the world of CX. This will give Leaders who know the value of delivering an outstanding Customer Experience the right tools to engage their organization from the INSIDE out!”

Dylan SuitorNew Hues Painting

Through Crystals' training, my employees and I were able to build a much tighter bond which allowed New Hues Painting to offer a more thorough customer experience. Crystal worked one on one with my leadership team to assess and improve our employee morale, customer experience, sales, opening our eyes to our average sale price and ultimately increase profitability. Crystal brought experts in to train my marketing team through tasks which we had always suffered from; even getting her own hands dirty in the process. Overall, my painting company was able to improve sales and increase client satisfaction to a point we've never even imagined! Thank you for all your hard work and we WILL be working together again in the future!

The 7 Steps to Excellence:

1. Company Vision

A coach will inspire you to do the things you didn't want to do to get the results you want to get!
Learn how to coach the behaviors that affect the statistics
You will learn how to impact the human need to feel significant.
“People want to know that their effort makes a difference”

2. Culture Talk

What is a company culture?
How do you measure your company culture?
What & how effective is the survey process, focus groups, ect?
Why is Voice of Employee (VOE) data so critical?
What do world leaders in employee engagement and customer experience do?
How can I implement their practices into my business?
Learn from the company that drives Disney's employee engagement.

3. Leadership

How can I Inspire my team daily?
How can I lead my team to success?
Learn best practices from John C. Maxwell, Sally Hogshead, and Simon Sinek

4. Hiring and On-boarding Top Talent

How to hiring for todays business world.
Learn best practices in Hiring and On-boarding, that are specific for your business.
This session is inspired by the Ritz Carlton, Zappos, Starbuck to name a few.

5. Customer Experience Design

What is CX?
What does your CX look like?
What is the best way for my business to gain accurate Voice of Customer (VOC) data?
What is the difference between Customer Service & Customer Experience?
How does CX directly effect my bottom line?
How can I align the experience I want to deliver with my Vision for the company?
How can I Journey Map my Customers Experience?
You will be given tangible tools to design your CX strategy

6. Transformational Sales

Human Behaviour doesn't change overnight.
You will learn the tools to engage spirited results from your Sales people
You will learn the techniques transform Sales people into Sales professionals.
You will learn to foster a mutual respect for the sales force and other departments.
Sales Professionals have an opportunity to have a positive impact internally & externally

7. The Coaching along the way.

A coach will inspire you to do the things you dint want to do to get the results you want to get!
Learn how to coach the behaviors that affect the statistics
You will learn how to impact the human need to feel significant.
“People want to know that their effort makes a difference”

Almira Cuizon Roots Canada

Crystal is a powerful woman who exudes both confidence and expertise. Aside from her great drive for sales and customer service, she is an innovator and out of the box thinker, two unique attributes that separate Crystal from the rest. Not only is her experience vast and accomplished her wealth of knowledge that she easily shares with others is outstanding. She is warm, charismatic and an entertainment that you never forget. Spoken like a true professional, she has the ability to see a different side that you might not normally see or recognize. She is an amazing partner giving very balanced feedback, and above all she shares the truth. Her integrity and open-mindedness in this line of work is refreshing and you will find that she will be a trust worthy partner that you can count on. I have been very lucky to watch this expert grow for the last 18 years and have seen her succeed in all that she has done. It has been a privilege to have worked with such a talent.

Registration Closes in:

17
days
16
hours
28
minutes
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Join us for this live 2 day event & discover how a well executed Customer Experience strategy can double your sales this year - no matter what market you are in.

June 20th & 21st

Get the INSIDE view
on your customers' experience​

Agenda

One of a kind, action-packed, content rich. Get 2 full days of actionable insights you can apply the very next day. Insights in the importance of a company Vision, Culture, Leadership, Hiring Top Talent, CX Design, Sales and Coaching. There will be robust networking, while learning best practices from other industries that can be applied to your own. Roundtables, a Falls view boardroom, and wining and dining will leave you refreshed and equipped with the tools you need to have outstanding profitability!

  • june 19
  • june 20
  • june 21

June 19th 2017

7:00-8:30pm 

WELCOME RECEPTION The night before the forum.

Corey SparkmanHOCO "Fun by the Falls"

Thank you Crystal for taking the time to custom tailor the training workshop to the specific needs of our company. The customized presentation coupled with your enthusiasm and passion for a great customer experience is infectious and provided an amazing experience for our management team.

Why Go

Its no secret that there are a lot of conferences, workshops, seminars out there. Your time is valuable and you can only make it to the ones that will provide you with real life, deep rooted value, that will truly impact your profitability! That’s where the LEADERSHIP EXCELLENCE FORUM  comes in. We have designed the LEF with your business needs in mind; so we offer you a unique forum experience like no other. One where we always live up to our promises and continuously look for ways to over-deliver. You in?

  • NETWORK WITH INDUSTRY PEERS, THEN WINE & DINE WITH THEM

LEF is all about learning! Except for when it’s about visiting One of Niagara most coveted Wineries. Or just hanging out with an intimate group of CX leaders who are passionate about their team and their customers, just like yourself!

  • LEARN FROM BEST-IN-THE-BIZ

Crystal’s engaging techniques, Real life stories of success, failure, challenges and opportunities, and spirited tools will leave you with a solid platform for success in the world of CX

  • BUILD PRICELESS RELATIONSHIPS – LIKE REAL CONNECTIONS

The LEF, we’ve designed it to be Intimate, you will have an opportunity to connect with each and every individual. Our  environment is about industry passion, sharing best practices,  and improving both your employee experience and your customer experience. You will share ideas and establish connections with passionate, cx business’ from around the world.

  • WE’VE DESIGNED AN EXPERIENCE FOR OUR GUESTS

Disney says it best… Be our guest! You’ll get much more than a forum ticket. All of our guests are spoiled with breakfast, lunch, snacks from one of Canada’s elite restaurants, Milestones. As our guest you will also enjoy unique forum activities, a luxury wine dinner, swag, conference notes and full access to our best practices even after the session

  • NEED TO CONVINCE YOUR BOSS? BETTER YET, BRING YOUR BOSS!!

The Leadership Excellence Forum is specifically designed for Executives, Leaders, Managers, and Professionals who are passionate about their customers’ experience! We want to see you!

Download this pre-written proposal to win support for your trip to LEF!

  • YOU are the Speakers

LEF brings together the brightest minds in Sales, Customer Experience, team building, Hiring, Business Strategy, Leadership. Lead by Crystal D’Cunha, this forum will be unique because You will be learning and sharing at the same time!

You’ll learn from the world’s best as you become the worlds best.

Crystal D'Cunha

Crystal D’Cunha

Chief Experience Office of the INSIDE View Inc.

After walking on fire with her son Zorique at Tony Robbins’ Unleash the power within, Crystal was inspired to share her Ph.D. in Customer Experience and People skills with business around the world. Helping is the New Selling, and it's that formula that is allowing the INSIDE view to change the paradigm of the sales industry one business at a time!

Almira Cuizon (Guest Speaker)

Vice President of Retail Operations, Roots Canada

Alimira will share best practices from her time at Guess International, Holt Renfrew and now Canada's leading lifestyle brand known around the world for its quality leather goods, apparel, accessories and home furnishings Roots Canada.

Michael WarchalaNiagara Falls Small Business Enterprise Centre

We approached Crystal to provide a series of workshops on creating a customer experience and growing sales for a group of new and existing entrepreneurs. We could not have been happier with the results. Crystal provided interactive workshops that had the participants engaged and sharing their experiences. Best of all, they were able to connect and learn from each other. Each session was full of evidence based examples, easily relatable to everyone in the room. Definitely a different (in a positive way!) approach to the traditional workshop we have all sat through in the past. We will definitely be connecting for future events and training sessions.

Join us for this live 2 day event & discover how a well executed Customer Experience strategy can double your sales this year - no matter what market you are in.

June 20th & 21st

Get the INSIDE view
on your customers' experience​