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Seeing Your Business From Every Angle

Services

ARE YOU READY TO TRANSFORM YOUR TEAM FROM DISENGAGED TO UNSTOPPABLE?

Experience our transformational behavior change events first hand when your team cultivates a culture of success from the INSIDE out!  We are an “experience firm”; our focus is to create a one of a kind experience that will fascinate you! We use out of the box tools like journey maps, employee engagement tools, focus groups, video customer experience shops, fascination branding profiles, and much more. Depending on your needs we will customize the experience for you, providing you with strategies that will propel your organization into the 22nd century!

  • Interactive Lunch and Learns
  • Engaging Keynote for your event
  • Half day and full day workshop/seminar
  • In-house corporate training to develop skills
  • Executive, corporate, non-for profit and personal retreat
  • Partnership Summits
    • All of the above are suitable for companies, social groups, live events, social media event and more. 

Leadership development, company culture  and  customer experience design:

Masterminding

Masterminding

My facilitated groups offer a combination of masterminding, peer brainstorming, education, accountability and support in a group setting to sharpen your business and personal skills.

Coaching

Coaching

As a certified John Maxwell coach, I can see what you are going through now and what is up ahead. Coaching is foreseeing, paving the way, coming alongside you while helping you achieve goals and overcome limiting paradigms. I offer two levels of coaching: Individual Coaching and Group Coaching.

Mystery Shops

Mystery Shops

We provide Customer Experience shops for the following industries: Retail, Restaurant, Hotels/ Hospitality, Travel/Transportation, Automotive, Home Builders/ Trades, Experiences/Concerts/Sporting events, Government/Education, and more! We shop you… and your competitors to give you an even greater advantage!

Talent Show:  Building your bench with outstanding talent!

Talent Show: Building your bench with outstanding talent!

In this experience workshop, participants will learn our 10 step approach to hiring the right talent the first time! Who should attend: Senior Management, Sales Coaches, HR professionals, and Organizational Leaders

#BestExperienceEver:  The Non-negotiable People elements of CX

#BestExperienceEver: The Non-negotiable People elements of CX

This workshop teaches the “boots on the ground approach.” We are not focusing on theory, and leadership philosophies here; but what it takes, physically, mentally, and spiritually for your front line team to provide excellent experiences day in and day out. This workshop is valuable to front line sales and service professionals. Senior Management, Sales Coaches, Organizational Leaders, HR Professionals who provide coaching, Company ownership are welcome.

Top 10 Apps that will maximize your life in Sales and CX!

Top 10 Apps that will maximize your life in Sales and CX!

Apps make life easier! In this session, we review apps that increase both profitability and productivity for Sales and service industry professionals. This course is always developing due to the nature of the content. This workshop is valuable to front line sales and service professionals. Senior Management, Sales Coaches, Organizational Leaders, HR Professionals who provide coaching, Company owners are also welcome.

The Formula: E3P (Envision+Engage+Execute = Profitability)

The Formula: E3P (Envision+Engage+Execute = Profitability)

In this experience workshop, we set measurable and realistic timelines to execute little successes en route to the BIG WIN! This workshop is valuable to Senior Management, Sales Coaches, HR professionals, and Organizational Leaders and owners. This can be customized to include your frontline team.

Turn water cooler talk into VISION talk

Turn water cooler talk into VISION talk

At the root of every business is a profound vision for success. Is your team engaged with your company VISION? This workshop is valuable to Senior Management, Sales Coaches, HR professionals, and Organizational Leaders and owners. This can be customized to include your frontline team.

Biz BLU Print: Get shit done one step at a time

Biz BLU Print: Get shit done one step at a time

You will work in a group format to align the organization's Products (services), Processes and People to Achieve maximum profitability. We take the 3 P’s and marry them to the 4M’s - Money, Methods, Mechanics, and Manpower. This blueprinting approach allows you to leave with a clear understanding of the skill itself. This workshop is valuable to Senior Management, Sales Coaches, HR professionals, and Organizational Leaders and owners. This can be customized to include your frontline team.

How deep can Customer Experience Journey Mapping (CXJM) get?

How deep can Customer Experience Journey Mapping (CXJM) get?

Instead of looking at just a part of a transaction or experience, the customer's journey documents the full feeling and emotional road traveled by your client. Due to the robust nature of Customer Experience Journey Mapping, This workshops requires a minimum of 3hrs. Typical workshops start at one full day, however, due to the multi-level approach that may be necessary, this workshop can be customized to run over a period of several days. The content in this workshop is valuable for E-level, C-level, Senior Management, Customer Experience agents, and Organizational Leaders. In the session, if needed we may require leaders from every department in the organization as well as employee input

Employee Experience Journey Mapping (EXJM)

Employee Experience Journey Mapping (EXJM)

Many employers want to provide an energetic, dynamic work environment where employees feel that their work can make an impact on day to day business. The EXJM is a visual representation of how the employee is feeling at every channel, every interaction, every reward, every day of their journey with your organization. This workshop is valuable to Senior Management, Sales Coaches, Organizational Leaders. When conducting deep dives, we suggest Front line Sales and Service professionals be invited.

The Xperience Factor:  Customer Service vs. Customer Experience (CX)

The Xperience Factor: Customer Service vs. Customer Experience (CX)

It's a common misconception that customer service and customer experience (CX) are one and the same. In this workshop, you will work as a group to analyze the difference between CS and CX in real life scenarios. This workshop is valuable to front line Sales and service professionals, Senior Management, Sales Coaches, and Organizational Leaders.

In Everything You Do Remember the Customer's Point of View (CPOV)

In Everything You Do Remember the Customer's Point of View (CPOV)

80% of CEOS believe they deliver a superior Customer Experience, yet only 8% of their customers agree. Is your organization a part of the 80%? This workshop is valuable to Senior Management, Sales Coaches, Organizational Leaders, Front line Sales and Service professionals.

Business Math:  Do you feel good about the value you are getting from your foot traffic?

Business Math: Do you feel good about the value you are getting from your foot traffic?

Gain an understanding of key metrics and tools in the world of business and their relation to CX and human behaviour.

Biz Fear Factor: Get rid of BULLSHIT!

Biz Fear Factor: Get rid of BULLSHIT!

Your idea might not be the greatest, and it may need tweaking, but firstly, you need to get over your PRIMAL FEAR and take ACTION! This workshop is valuable for Senior Management, Sales Coaches, Organizational Leaders.

Why your parents were AMAZING leaders!

Why your parents were AMAZING leaders!

Why your parents were AMAZING leaders!: If you are a parent, then you know that parenting is one of the hardest careers in the world! This workshop is valuable for Senior Management, Sales Coaches, Organizational Leaders (3hr+ sessions are customized to be interactive. Front line sales and service team members are welcome.)

Leadership Law - Tell it like it is!

Leadership Law - Tell it like it is!

Leadership Law: Tell it like it is! You can expect a seminar that emphasizes the core attitudes and visions of leadership. This workshop is valuable for Senior Management, Sales Coaches, Organizational Leaders.

It's time to get an INSIDE VIEW of your business!

John Maxwell Team Certified MemberCertified John Maxwell Coach

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