Let us inspire YOU to create dynamic team environments and engineer epic customer experiences.
ACHIEVE MAXIMUM PROFITABILITY &
OUTSTANDING BUSINESS GROWTH!
Leadership Programs
Employee Programs
Consulting Programs
Hello, I'm Crystal D’Cunha, thank you very much for spending some time on my site. I love to chat about customer service, vision, goal setting and where to find the best service in Southern Ontario and beyond! I would love the chance to get to know you, feel free to contact me by email or telephone anytime.
Is Your Customer Experience Happening by Default or Design?
Inspire
Inspire leaders to lead how they want to be lead
Engage
Engage and excite employees to unleash their potential.
Design
Design epic customer experiences to achieve maximum profitability.
7 Steps to Customer Experience Excellence
Over the years I have developed and continuously evolved the 7 steps to customer experience excellence. We offer a solid foundation and growth modules. Many of our clients begin with step 1, however some jump to key identified need areas immediately. With our customizable program, you can enter at any step and experience amazing results.
I Want to Learn More!
Vision Vitals
You will learn how to impact the human need to feel significant.
Culture Connections
How do you measure your company culture?
Lovesick Leadership
Be the type of leader that inspires others to achieve outstanding success!
Trusting Top Talent
Learn the best practices in Hiring and On-boarding
Design to Delight
How does your CX strategy directly affect your bottom line?
Sales and Service Synergy
You will learn techniques to transform Sales people into Sales professionals.
Coaching Confidence
Learn how to coach the behaviors that affect the statistics.
WHAT WE DO
We coach and train human behaviors, transforming sales and service people to Sales and Service Professionals.
By coaching human behaviours, we UNLEASH OUTSTANDING HUMAN POTENTIAL that cultivates a company culture of success from the INSIDE out!
We inspire leaders to create environments that ooze success, so they can achieve record breaking results in CX and Productivity, allowing leaders and owners to have peace of mind that their customers are consistently receiving not just wow moments, but exceptionally epic experiences.
Experiential Learning
Human behavior is like an onion that needs to be peeled back one layer at a time. Unleashing human potential comes from tapping into how people learn best. We take our approach from an ancient Chinese proverb:
Teach me and I will forget, show me and I may remember, but involve me and I will understand.
Our hands-on approach allows us to customize our work for a variety of businesses. One size does not fit all in our business! We aim to craft experiences in everything we do! Our learning systems are designed to create real behavior change and result in robust organizational transformations!
We inspire YOU to design dynamic team environments and engineer epic customer experiences, SO YOU CAN ACHIEVE MAXIMUM PROFITABILITY AND OUTSTANDING BUSINESS GROWTH!
- We are real experts
- We walk the walk
- We believe in experiential learning
- We offer total immersion training
- We create custom designed experiences
- We offer big bang for your buck!
HOW WE ARE DIFFERENT
We are REAL EXPERTS!
By definition, an expert is a person who has special skill or knowledge in a particular field. It is also said that it takes about 10,000 hours of practice to achieve mastery in any field.
WE DO have that mastery, with well over 100,000 hours of experience in the people industry. We are experts in Leadership Development, Employee Engagement, Customer Experience Design, Sales Training, Teambuilding, Hiring & On-boarding, Personal and Business Branding, Customer Service, and Executive mentoring.
You can rest assured that positive change will happen, if you are ready for it! As an Experience Design firm, we work with global industries and regional small- to medium-sized businesses. Our passion is to plant seeds in your organization that will allow your organization to harvest excellence from the INSIDE out!
We walk the WALK!
Our strategies, tools, methodologies, and techniques are all based on the science of human performance and the psychology of human behavior. Research in our industry is the same as research in the medical industry. We get DEEP. We tap into the human behaviors that
create change.
We create synergies between human psychology, human limitations, human behavior, and human impact
We work with such a wide variety of industries and have found the common thread is that people make the difference. We provide you with tangible evidence that will allow you to get deep and allow you to analyze your performance like never before. Literally, you will be able to get an INSIDE view of what is happening in your organization.
Our approach is to get in the trenches, and we often take the leaders with us! Organizational leaders have an opportunity to retain tangible REAL-LIFE voice of customer and voice of employee data that directs organizational decision-making ad achieves buy-in like never before!
WHY WE DO IT
There is only one boss, the CUSTOMER, and he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else! - Sam Walton
In today’s Experience Economy, 80% of CEOs believe they deliver an outstanding Customer Experience, yet only 8% of their customers agree.
In 2008, if an employee or customer had just one bad experience, they might tell 8-10 friends.
In 2018 if an employee or customer has just one bad experience, it goes viral: 80,000 -100,000 friends!
It is our belief that owners and entrepreneurs are not defining the brand: the brand is defined by the customers who experience it! Strong and dynamic omni-channel customer engagement strategies retain an average of 89% of their customers, as compared to 33% for companies with weak omni-channel strategies and less than 1% for companies that don’t know what omni-channel is! We are joking with that last one, but we sure are pretty close!
If you're reading this… You're mostly likely ready to start inspiring your leaders, motivating your team to create a WOW work environment, while ensuring that you WIN and KEEP customers for life! We can help with that! The INSIDE View gives your team the tools, techniques, and rules to the EXPERIENCE game!
Are you ready to unleash your team’s FULL potential?
"Crystal is warm, charismatic and an entertainment that you never forget. Spoken like a true professional, she can see a different side that you might not normally see or recognize. She is an amazing partner giving very balanced feedback, and above all she shares the truth. Her integrity and open mindedness in this line of work is refreshing and you will find that she will be a trustworthy partner that you can count on."
"Thank you, Crystal, for taking the time to custom-tailor the training workshop to the specific needs of our company. The customized presentation, coupled with your enthusiasm and passion for a great customer experience, was infectious and provided an amazing experience for our management team."
"Crystal provided interactive workshops that had the participants engaged and sharing their experiences. Best of all, they were able to connect and learn from each other."
Are You Ready...
To start inspiring your leaders, motivating your team and winning and keeping customers for life?
We inspire leaders to design dynamic team environments and engineer epic customer experiences to achieve
MAXIMUM PROFITABILITY & OUTSTANDING BUSINESS GROWTH!
