7 STEPS TO CUSTOMER EXPERIENCE EXCELLENCE

Over the years I have developed and continuously evolved the 7 steps to customer experience excellence. We offer a solid foundation and growth modules. Many of our clients begin with step 1, however some jump to key identified need areas immediately.  With our customizable program, you can enter at any step and experience amazing results.

Vision Vitals

You will learn how to impact the human need to feel significant. “People want to know that their effort makes a difference”

Culture Connections

How do you measure your company culture? Why is Voice of Employee (VOE) data so critical?
Learn from the company that drives Disney's employee engagement.

Lovesick Leadership

Be the type of leader that inspires others to achieve outstanding success! Learn best leadership practices from John C. Maxwell, Sally Hogshead, and Simon Sinek.

Trusting Top Talent

Learn the best practices in Hiring and On-boarding by the Ritz Carlton,
Zappos, Mercedes-Benz, Starbuck to name a few.

Design to Delight

What is the best way for your business to gain accurate Voice of Employee (VOE) and Voice of Customer (VOC) data?
How does your CX strategy directly affect your bottom line?

Sales and Service Synergy

You will learn techniques to transform Sales people into Sales professionals.

Coaching Confidence

A coach will inspire you to do the things you don't want to do to get the results you want to get!
Learn how to coach the behaviors that affect the statistics.

Are You Ready...

To start inspiring your leaders, motivating your team and winning and keeping customers for life?