You'd be surprised that a refund is not always the solution. Gather Voice of Customer (VOC) data to help put you in the customer's shoes. ________The INSIDE View inspire s organizations to design dynamic team environments and engineer epic customer experiences so you can achieve MAXIMUM PROFITABILITY & OUTSTANDING BUSINESS GROWTH! As an award-winning Customer Experience Design firm, We IGNITE Leaders, EXCITE Employees businesses and DELIGHT customers! If you're ready to unlock the 7 steps to Customer Experience Excellence then we look forward to chatting with you!