Keynote Speaker

Crystal delivers customized keynotes on leadership, employee engagement, customer experience, sales leadership, business development, journey mapping, experience innovations, and women’s leadership to an audience of raving fans. She has spoken internationally to large corporations, and small to medium sized organizations as well as emceed many events. Her deep engagement with the Customer Experience Professionals Association, the Customer Service Professional Network, and the Canadian Professional Sales Association give her cutting- edge insight to the world around her on an international scale.

Learn how you can book Crystal as a speaker

Crystal has aligned herself with leaders from:

Training Built On Experience

Total Immersion Training

The Inside View targets gaps in employee knowledge, without repeating concepts that have already been mastered. We thrive oncreating habits of excellence for you and your team. By understanding the science of human behavior, we align our training with the questions, cravings, and rewards paralleled with getting the best results. We do this by immersing you in experience design!

Custom Designed Experiences

Cookie Cutter presentations are a NO-GO with us! We design programs for your business, from custom t-shirts to themed lunches, we design an experience for you and your team.

Big Bang for Your Buck

Crystal D’Cunha has a PhD in people skills. She is able to hand-select the tools and technique that will suit your business needs best. Tangible tools and systems that would cost you thousands of dollars to purchase on your own are inclusive of The Inside View’s training methodology. We are affiliated with many companies in the sales and CX industry and for that reason we are able to provide you with outstanding value for your hard-earned dollar.

Team Building

Team bonding activities create an energy amongst your team that is priceless! After engaging in activities together, employees and their leaders better understand each other on a personal and professional level. It builds trust, loyalty and employee engagement. It encourages them to problem solve and work together to achieve common goals!  This is a connection that organizations crave because leaders realize that teamwork is the backbone of any business!

Custom Designed Experiences just for you and your team!

Sure you can book a day trip to a number of different venues worldwide, but Delight is in the Details! Let the INSIDE view custom design every element of your team building experience, from invitations and name tags to transportation to and from. A team that breaks bread together has fun together so we pay special attention to creating a great menu just for your team! Your Inside Agent will Debrief your team on lessons learned, and of course, you will get a great take-away gift!

The delight for your team is in the details!

Our typical local events start in the $2500-$15,000 range. We are happy to be flexible with you and work within your budget, after all, what better thing to invest in, than your team! We are also happy to work with Not-for-profits and charitable organizations at an exclusive rate.

See our team building events

Professional Coaching

In our experience coaching remains a high challenge and a top priority amongst SME. 60% of salespeople say they are more likely to leave their job because their manager is an ineffective coach. Leaders want to be great coaches, yet they don't have the time, and typically, coaching takes a back seat to an executive meeting.  
Recently, a fortune 500 firm reported that they had a 529% ROI on their initial professional coaching investment, not to mention significant intangible benefits to the business!
The Personal Management Association says that when they combined training and coaching for their team,  individuals in their organization increased productivity by 86% compared to 22% with training alone.
One last stat: 46% of Salespeople say that they crave coaching from their manager and it’s one of the BEST ways to learn. They say it makes them feel special and deepens their respect level for their leader! To be a great coach, you need to get great coaching! Let's get your started - Dive into our coaching programs!


  1. Hourly Personal Coaching  - recorded for your reference
  2. Listen in and ask questions on a LIVE monthly call with Crystal and other CX professionals.
  3. Experience simple, applicable teachings each month to accelerate your business and personal growth. Your team will love hearing all the exciting new things you are learning!
  4. Learn exciting new team building activities that you can use regularity and become the most liked person in the office!!
Learn mor about professional coaching

CX Analysis

Based on the type of business, and the needs of our clients, we can provide a combination of video, pictures, voice recording, e-correspondence, social media correspondence, and written feedback.

The Inside View provides accurate, evidence-based client interaction details that allow company decision makers to experience their business as their clients would. We conduct 365-degree Customer Experience Shops (CXShop), better known as Mystery Shops for your business.

Some of the industries that highly value our service and are passionate about leadership development, employee engagement and customer experience are:

  • ‍Retailers
  • Restaurant
  • Hotels/Hospitality
  • Airlines/Travel/Transportation
  • Automotive
  • Home Builders/Trades
  • Experiences/Concerts/Sporting events
  • E-Commerce
  • Government/Education

We are here to strengthen your business – to provide peace of mind that your sales and service force is representing your brand and increasing profitability with the same passion, enthusiasm, and integrity as you and your stakeholders expect.

Learn more about our CX analysis training

Are You Ready...

To start inspiring your leaders, motivating your team and winning and keeping customers for life?