what my clients say

We approached Crystal to provide a series of workshops on creating a customer experience andgrowing sales for a group of new and existing entrepreneurs. We could not have been happier with theresults. Crystal provided interactive workshops that had the participants engaged and sharing theirexperiences. Best of all, they were able to connect and learn from each other. Each session was full ofevidence-based examples, easily relatable to everyone in the room. Definitely, a different (in a positiveway!) approach to the traditional workshop we have all sat through in the past. We will definitely beconnecting for future events and training sessions.

Michael Warchala Small Business Consultant, City of Niagara Falls, Small Business Enterprise Centre

Crystal is a powerful woman who exudes both confidence and expertise. Aside from her great drive for sales and customer service, she is an innovator and out of the box thinker, two unique attributes that separate Crystal from the rest. Not only is her experience vast and accomplished, but her wealth of knowledge that she easily shares to help others is also outstanding. She is warm, charismatic, and an energy that you never forget. Spoken like a true professional, she has the ability to make you see a different side that you might normally not see or recognize. She is an amazing partner giving very balance feedback and above all, she always shares the truth. Her integrity and open-mindedness in this line of work are refreshing and you will find she will be a trustworthy partner that you can count on. I have been very lucky to watch this expert grow for the last 18 years and have seen her succeed in allthat she has done. It has been a privilege to have worked with such talent!

Almira Cuizon, VP of Operations Roots Canada

Crystal for taking the time to custom tailor the training workshop to the specific needs of our company.The customized presentation coupled with your enthusiasm and passion for great customer experienceis infectious and provided an amazing experience for our management team.We look forward to a successful partnership.

Corey Sparkman, HOCO "Fun by the Falls"

Working with Crystal has been an eye-opening experience. In our first month working Crystal, we were able to confirm exciting new business, drastically increase sales, hire qualified candidates that are a perfect addition to our organizational culture, all while keeping our organizational vision and mission at the forefront of what we do. Crystal’s approach to training and development is highly engaging, out of the box, customized, and measurable! Through my interaction with her on Board level, She is able tocommand a crowd, and keep is engaged; her energy is infectious and inspiring. Crystal is able to see things that we can’t see and able to direct us to do the things we may not want to do so that we get the results we want. What I love most about her style is that she is a great listener and an even better coach. As an organization, we have grown and strengthened by working with Crystal. Her ability to always put both our internal and external customers top of mind in everything we do has allowed us to achieve increased results in customer satisfaction, employee engagement, and productivity! We continue to work with Crystal and would recommend anyone who is passionate about taking their business to the next level to do the same.

Anne Lennard-Otto, Owner Distinctive Designs

Through Crystals' training, my employees and I were able to build a much tighter bond which allowed New Hues Painting to offer a more thorough customer experience. Crystal worked one on one with my leadership team to assess and improve our employee morale, customer experience, sales, opening our eyes to our average sale price and ultimately increase profitability. Crystal brought experts in to train my marketing team through tasks which we had always suffered from; even getting her own hands dirty in the process. Overall, my painting company was able to improve sales and increase client satisfaction to a point we've never even imagined! Thank you for all your hard work and we WILL be working together again in the future!

Dylan Suitor, Founder and President New Hues Painting

Crystal has supported The St. Catharines Ad & Sales Association for over three years, as a Member and a Director. I had also had the opportunity to work with Crystal when she was a member of the Niagara Home Builders Association. She is well respected as a passionate customer experience expert and thought leader. As a Speaker, and Board member she is always willing and able to teach us something new when it comes to exciting our employees and delighting our customers. As a creative MC, with a personalized approach, she keeps a large crowd laughing and fully engaged! No matter how big or small her audience is, Crystal is a confident speaker who has cutting edge knowledge of her industry and is dedicated to her craft and her community.

Tony Alfieri, President of the Niagara Home Builders Owner of Windrushhill Construction

Within five minutes of conversing with Crystal, one realizes just how passionate, forward-thinking, and dedicated she is to the whole experience, not just the act, of customer service. She fully understands her field, having gained her zealous viewpoint from industry experience and years of intense training in the art of delivering top-notch service. She deeply cares about the success of her clients as evident in her desire to instil the appropriate skills to help them provide the best customer "experience" possible. Heavily committed to volunteering in her community, especially for programs that support the leadership development of children, Crystal is truly a well-rounded professional. I recommend her without hesitation.

Isabell C. Camillo, PhD (ABD)Strategic LeadershipCLO, Eudaimonium Research & Innovation

Crystal has always focused on the customers needs first before anything else which has always made her unique as a sales executive. Her attention to detail made her a strong and respected leader at Mountainview Homes. When her and her team won the Avid award for Customer Service, it was clear that her passion and purpose was to ensure she provided outstanding service to each and every one of her customers, and that included her staff. She always put the happiness of her team before all else.Look forward to doing more business with her and her team in the future.

Ike Kevin Ume, Account Executive at Jani-King Canada

I had the pleasure of having Crystal at Perspective 360 Transformation Retreat as a speaker. Vibrant,dynamic, engaging are some of the few words I can use to describe Crystal. Her message on "losing limiting belief" served as a reminder that if you just believe, all things are possible. Thank you, Crystal, for shifting our mindsets to a place of success. Amazing! There are greater things ahead in the future.

Avril Riley, BCom. MA. (Doctoral Student, EdD) Organizational Leadership Expert | Speaker | Coach | Author | Founder: Women in Business andLeadership (WIBL)

Crystal came to speak at The Burlington Networking Group (BNG) this March on how to WIN and KEEP customers through Employee & Customer Experience. She gave us a taste of her vast knowledge on this topic and provided additional tools and resources to ignite us to be better leaders and provide positive customer experiences. As President of BNG I welcome back Crystal to speak at our group again and highly recommend her for your work teams. Thank you Crystal!

Salma Burney, Operations & Team Support Guelph Royals

Crystal has supported our CX Week Canada event in a variety of capacities over the past two years. This past year, she served as an advisory board member and was integral to the success of the program. In 2018, she participated in two speaking capacities on the program: a keynote address focused on winning and keeping customers for life as well as facilitated a panel discussion around how to become a catalyst for customer-centric cultural transformation. No matter the speaking format Crystal assumes, she can command a room! As a keynote, Crystal can engage a room of 5 to 500 with the appropriate level of enthusiasm and tenacity. In a panel format, she is able to both manage the discussion while still peppering in tidbits of our own knowledge and expertise. As an advisory board member, Crystal was always there to support, whether it was a shaping content or swooping in and supporting a last minute cancellation. I recommend Crystal without reservation. Count on Crystal to the engaging speaker and partner you need to make your event a home run!

Michael DeJager, Curator of CCW, the World's Largest Customer Contact EventCX Week Canada

Crystal’s customized workshops were able to help us strengthen our team and our sales! She was able to help us get clear on the steps we needed to take to deliver an outstanding customer experience! My team is now on the path to success with confidence, clarity, and empowerment! They are equipped to ensure that in everything they do, they see the customers point of view and they do what needs to be done to create WOW moments over, and over again! We have seen a powerful change in our team dynamics since working with Crystal. Her communication style gains buy-in and is innovative! Crystal’s experiential approach to learning has continued to engage our leadership team! We are always excited to see what Crystal has in store for us next! I would highly recommend her to any business, or franchise, that is interested in igniting their leaders, exciting their employees and delighting their customers!

Najat Chioua, Owner at The Maids Home Services

Crystal was the keynote speaker at Niagara College's NCTakeOff's annual pitch competition! She was amazing and brought so many practical tips and tricks to emerging student entrepreneurs. I couldn't stop taking notes throughout her talk and I'm looking forward to applying them as I continue on in my career. If you're looking for a keynote speaker for your event I cannot recommend Crystal enough!

Madi Fuller, Manager at Niagara College's NCTakeOff

Crystal is a dynamic speaker that can engage any audience. Crystal has shared her expertise in journey mapping and the customer experience to our international graduate students for several years now -she is a "must have" on our speaker list! Our students have been fortunate to have a sought out thought leader in sales/customer experience in our classroom to bring learning to life. I highly recommend Crystal for her coaching, training and speaking engagements!

Marisa Brown, Career Curriculum Specialist at Brock University

Crystal is a strong, confident woman, consistently dedicated to delighting the companies she works with and their customers!I've know Crystal now for over two decades, in which she has continued to accelerate her career year after year as a Sales expert, customer service specialist and a well-respected community leader. As an entrepreneur, she is inspiring, and as a Customer Experience expert, she is not only creative with her approach, but she is not afraid to take calculated risks, that WIN and keep customers for life! Crystal’s methodology starts from the INSIDE out! By engaging leaders, creating clarity, and building confidence in the team, she can get buying in and dedication to always provide expert quality service. She has helped our team build strong individual brands with the science of Fascination. Thank you, Crystal, for offering an innovative approach to sales and service!We look forward to keeping connected!

Nadia Ali, Broker,REVEL Realty

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