We inspire YOU to design dynamic team environments and engineer epic customer experiences to achieve 

Leadership Programs
Employee Programs
Consulting Programs

Is Your Customer Experience Happening by Default or Design?


Inspire leaders to lead how they want to be lead


Engage and excite employees to unleash their potential.


Design epic customer experiences to achieve maximum profitability.

"Leaders have only one responsibility: to design environments that cultivate a culture of success, which oozes happiness and loyalty, where people don’t just say “we love our customers,” but lead by example and show their customers they are important to them."

Crystal D'Cunha

7 Steps to Customer Experience Excellence

The 7 steps to customer experience excellence are the foundation of our program. But that doesn't mean you have to start at step 1! With our customizable program, you can enter at any step and still get the same amazing experience that you would get if you had started at the beginning.

Vision Vitals


Culture Connections


Lovesick Leadership


Trusting Top Talent


Design to Delight


Sales and Service Synergy


Coaching Confidence


You will learn how to impact the human need to feel significant. “People want to know that their effort makes a difference”

I Want to Learn More!

How do you measure your company culture? Why is Voice of Employee (VOE) data so critical?
Learn from the company that drives Disney's employee engagement.

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Be the type of leader that inspires others to achieve outstanding success! Learn best leadership practices from John C. Maxwell, Sally Hogshead, and Simon Sinek.

I Want to Learn More!

Learn the best practices in Hiring and On-boarding by the Ritz Carlton,
Zappos, Mercedes-Benz, Starbuck to name a few.

I Want to Learn More!

What is the best way for your business to gain accurate Voice of Employee (VOE) and Voice of Customer (VOC) data?
How does your CX strategy directly affect your bottom line?

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You will learn techniques to transform Sales people into Sales professionals.

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A coach will inspire you to do the things you don't want to do to get the results you want to get!
Learn how to coach the behaviors that affect the statistics.

I Want to Learn More!

Why are we the best?

What do we do?

What do we do best?

How are we different?

Why do we do it?

"Crystal is warm, charismatic and an entertainment that you never forget. Spoken like a true professional, she can see a different side that you might not normally see or recognize. She is an amazing partner giving very balanced feedback, and above all she shares the truth. Her integrity and open mindedness in this line of work is refreshing and you will find that she will be a trustworthy partner that you can count on."

Almira Cuizon  —  Roots Canada

"Thank you, Crystal, for taking the time to custom-tailor the training workshop to the specific needs of our company. The customized presentation, coupled with your enthusiasm and passion for a great customer experience, was infectious and provided an amazing experience for our management team."

Corey Sparkman  —  HOCO "Fun by the Falls"

"Crystal provided interactive workshops that had the participants engaged and sharing their experiences. Best of all, they were able to connect and learn from each other."

Michael Warchala  —  Niagara Falls Small Business Enterprise Centre

Are You Ready...

To start inspiring your leaders, motivating your team and winning and keeping customers for life?