Customer Shift

Customer Shift has been designed for team members from all levels of the organization to edge in! 

It is recommended that this program be taken following “Up-Level Leadership” and “Culture Shift”. 

This program is custom-designed for your individual business based on your, Voice of Customer Feedback, Voice of Employee feedback, current level of customer engagement, current KPIs on loyalty and federal business, and openness to learning innovative best practices from world leaders in customer retention. In this program we dive deep into the following areas of organizational culture:

Vision Vitals

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Culture Connection

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Lovesick
Leadership

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Trusting Top Talent

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Design to Delight

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Sales and Service Synergy

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Coaching Confidence

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There is only one boss. The CUSTOMER. and he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else!

Sam Walton

7 Steps to Customer Experience Excellence

The 7 steps to customer experience excellence are the foundation of our program. But that doesn't mean you have to start at step 1! With our customizable program, you can enter at any step and still get the same amazing experience that you would get if you had started at the beginning.

Vision Vitals

+

Culture Connection

+

Lovesick
Leadership

+

Trusting Top Talent

+

Design to Delight

+

Sales and Service Synergy

+

Coaching Confidence

+

I want to get the Inside View on Customer Shift!

Let's Go!

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