It is recommended that this program be taken following “Up-Level Leadership” and “Culture Shift”.
This program is custom-designed for your individual business based on your, Voice of Customer Feedback, Voice of Employee feedback, current level of customer engagement, current KPIs on loyalty and federal business, and openness to learning innovative best practices from world leaders in customer retention. In this program we dive deep into the following areas of organizational culture:
There is only one boss. The CUSTOMER. and he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else!
Culture Shift has been designed with organizational challenges in mind. Talent acquisition and the Customer Journey are foundational needs to create an infectious culture!
Take your leadership skills to the next level! Up-Level Leadership has been designed for organizational leaders to participate in as a team.